Why this matters now. Most AI pilots never reach everyday work (MIT NANDA 2025: 5% of enterprise AI tools make it to production). Gartner predicts that over 40% of agentic AI projects will be canceled by 2027. Most often not because of the model, but because no one checked in time how people work with the solution.
When to start here
- A product or pilot is live, but people don't use it or don't trust it.
- You have a prototype and want to know whether it's worth building.
- The board asks whether to scale a pilot, and you don't have a good answer.
- A solution has to move from a small team to the whole company.
Three services
What this pillar delivers
An evidence-based decision — scale, fix or stop — together with what needs to be done to carry it out.
Where to go next
Visualization
Three ways out of Validation
Validation ends in a decision.